In 2014, METS responded to a total of 14,550 calls for service. This figure is further broken down into three categories: emergency, non-emergency and no transport. Emergency calls are requests for an ambulance requiring immediate response with the patient being transported to a medical facility. Non-emergency calls include transports between medical facilities and patients requiring ambulance transport from medical facility to their residence. No transport calls occur when an ambulance responds to an emergency call, but dose not transport. This includes patients who call but refuse transport, unfounded calls, standby calls for law enforcement/fire and other calls for service.
METS has experienced a steady increase in call volume over the past 10 years. This increase is due to multiple factors. The spike in calls during 2011-2012 was a result of the May 22 tornado. St. John’s Regional Medical Center (now Mercy Joplin) was destroyed, which reduced the number of available hospital beds in the city by roughly half. As a result, many patients had to be transported to other cities for further care.